Quick answer: Go to Settings > School Profile > Contact Information, click Change Email next to the email you want to update, enter the new address, and click Send Verification Link. A verification email is sent to your old email address, and you need to click that link within 24 hours to complete the change.
School Email vs Notification Email
Your school profile has two email addresses, each used for a different purpose:
School Email: used for business-related communication, such as billing inquiries or service updates.
Notification Email: used for administrative notifications, such as new student enrollments or order confirmations. If you leave this blank, these notifications are sent to the address in the School Email field instead.
Both are changed the same way, using the steps below.
Important: These two addresses are separate from your login email. Changing your School Email or Notification Email does not change the email you use to sign in to your school at sso.eduqat.com. Login still uses your active account email, and that address can't be changed.
Before you begin
You need access to your current (old) email inbox. The verification link is sent there, not to the new address.
The verification link is valid for 24 hours.
Step 1: Open your Contact Information settings
In your Eduqat dashboard, go to Settings > School Profile, then open the Contact Information tab.
Step 2: Click Change Email
Find the email you want to update, either School Email or Notification Email, and click the Change Email button next to it.
Step 3: Enter your new email
A Change School Email popup appears. Your current address is shown under Old Email. Type your new address in the New Email field.
Step 4: Send the verification link
Click Send Verification Link. A verification email is sent to your old email address.
Step 5: Approve the change from your old email
Open the inbox of your old email address and click the verification link to approve the change.
The link is valid for 24 hours. If it isn't clicked within that time, the email change fails and you'll need to repeat the process from Step 1.
Troubleshooting
Problem | Likely cause | Fix |
The verification link doesn't work anymore | The link expired after 24 hours | The change failed. Repeat the process from Step 1 to request a new verification link. |
You didn't receive the verification email | It was sent to your old email address, not the new one | Check the inbox of your current (old) email address, including spam or junk folders. |
The email change never completed | The verification link was never clicked | The change only takes effect after the link in the old email is clicked. Repeat the process and approve it within 24 hours. |
You no longer have access to your old email inbox | Verification can only be approved from the old address | Contact us via the live chat button in the bottom-right corner of the screen. |
FAQ
How do I change my school email on Eduqat?
How do I change my school email on Eduqat?
Go to Settings > School Profile > Contact Information, click Change Email next to School Email, enter the new address, and click Send Verification Link. Then click the link sent to your old email within 24 hours.
How do I change my notification email?
How do I change my notification email?
The same way as the school email: Settings > School Profile > Contact Information, then click Change Email next to Notification Email and follow the verification steps.
Does changing the School Email also change my login email?
Does changing the School Email also change my login email?
No. Changing your School Email or Notification Email doesn't change your login email. You still sign in to your school at sso.eduqat.com with your active account email.
I can't complete the verification. What should I do?
I can't complete the verification. What should I do?
The verification link is sent to your old email address and is only valid for 24 hours. Check your old inbox (including spam), and if the link has expired, repeat the process to request a new one. If you no longer have access to your old email, contact us via the live chat button in the bottom-right corner of the screen.
Where is the verification email sent, the old or the new address?
Where is the verification email sent, the old or the new address?
To your old email address. You approve the change from there.
How long is the verification link valid?
How long is the verification link valid?
24 hours. After that the change is considered failed and you need to start the process again.
What happens if I leave the Notification Email blank?
What happens if I leave the Notification Email blank?
Administrative notifications are sent to the address in your School Email field instead.
What is the school email used for?
What is the school email used for?
Business-related communication, such as billing inquiries or service updates.
Still need help?
Click the live chat button in the bottom-right corner of the screen and our team will help you out.